Patient Concierge

Position: Patient Concierge

Location: Atlanta, GA (Perimeter Area)

Position Summary:

Our Patient Concierge are crucial to the success of our organization.  Functioning in a patient facing role, the Patient Concierge are accountable for delivering the first impression of the practice.  This role is largely customer service and public relations oriented. Working in a support capacity, a Patient Concierge’s primary responsibility is maintaining patient logistics in the practice.  The Patient Concierge ensure a welcoming and calm environment for both patients and team members. In addition, the Patient Concierge serves the Clinical team by providing patient-related support. As a member of the Operations team, the Patient Concierge are responsible for seamless execution of office policies and procedures.  This position reports directly to the Director of Operations.

Responsibilities

  • Delivers superior customer service to patients
  • Establishes rapport with new and existing patients
  • Serves patients by greeting them, check-in and check-out, scheduling and answering questions about products and procedures
  • Optimizes provider time and treatment room utilization by scheduling appointments in person, through email and over the phone
  • Creates invoices and quotes, transacts and post payments and maintains patient balances and accounts
  • Maintains detailed records within the company’s patient management software pertaining to patient procedures, outcomes and other medical information
  • Manages patient logistics. Keeps patient appointments on schedule by notifying providers of arrival, managing service delays and reviewing services received vs scheduled
  • Educates patients on products and services offered
  • Maintains appearance of the reception area and patient traffic areas
  • Other administrative and support duties as assigned

Qualifications

  • 1-3+ years of customer service experience
  • 1-3+ years of sales and/or sales support experience
  • Friendly and energetic attitude with great interpersonal skills
  • Excellent verbal, written and communication skills
  • Ability to prioritize and manage multiple tasks simultaneously
  • Ability to be a self-starter, goal, detail and team oriented and solution oriented
  • Well-organized with effective time and workload/activity-management skills

 Please email your resume to teammember@wifh.com

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