Careers

Position: Marketing & Patient Experience Coordinator

WIFH + Vital Living Healthcare
Atlanta, GA – Perimeter Area
Full-Time | In-Office

Position Summary

WIFH and Vital Living Healthcare are seeking a creative, driven, and highly organized Marketing & Patient Experience Coordinator to oversee the day-to-day coordination and execution of marketing efforts for both practices.

WIFH is one of Atlanta’s most established aesthetic practices, specializing in laser treatments, skincare, and aesthetic services. Vital Living Healthcare is a concierge medical and wellness practice focused on personalized primary care, hormone replacement therapy, weight management, peptides, and performance-driven health optimization.

This is fundamentally a marketing position; however, we believe the best marketing comes from someone who truly understands the business from the inside. To effectively market our services, this individual must understand our patients, practitioners, treatments, sales process, daily operations, and the questions and concerns that influence a patient’s decision to move forward.

For that reason, the role will begin with a significant period of hands-on immersion in patient care and sales. The coordinator will answer phones and emails, respond to patient inquiries, schedule appointments, support consultations, educate patients about services, follow up with prospective patients, and learn the complete patient journey.

This patient-facing experience is an essential part of the position’s training—not its ultimate destination. The expectation is that the individual will quickly develop a strong working knowledge of both practices while simultaneously becoming involved in current marketing initiatives.

As the individual develops a thorough understanding of our patients, services, sales process, and business goals, the balance of the position will shift increasingly toward marketing. This person will be responsible for coordinating and executing our social media content, email and SMS campaigns, promotions, events, influencer partnerships, website updates, lead tracking, and marketing performance reporting. They will also serve as the primary liaison between practice leadership, internal team members, and our outside marketing partners.

These are core responsibilities of the position, not optional opportunities for future involvement. The timing and pace of the transition will depend on how quickly the individual becomes proficient in the patient experience, services, systems, and operations of both practices. We are looking for someone who can learn quickly and assume full day-to-day marketing coordination as soon as they are prepared.

This individual will become the central point of coordination and accountability for the marketing efforts of WIFH and Vital Living Healthcare.

How the Role Will Be Structured

Patient Experience and Business Immersion

The role will begin with a significant period of hands-on patient care and sales experience. This is an essential part of learning the businesses and preparing to lead their marketing effectively.

Responsibilities during this phase include:

• Answering calls, emails, texts, and online inquiries
• Greeting patients, completing check-in and check-out, and scheduling appointments
• Learning our services, products, memberships, programs, pricing, and promotions
• Educating patients, supporting consultations, and preparing quotes
• Following up with leads and helping convert inquiries into appointments and treatment plans
• Maintaining accurate information in our patient-management and CRM systems
• Learning the questions, concerns, and objections that influence patient decisions
• Understanding how patient experience, scheduling, conversions, retention, and revenue affect business performance

The timing of the transition will depend on how quickly the individual becomes proficient in our services, systems, patient experience, and operations. The expectation is that they will learn quickly and assume full day-to-day marketing coordination as soon as they are prepared.

Marketing Coordination and Ownership

Marketing responsibilities will begin during the immersion period and expand quickly as the coordinator gains knowledge of both practices. This individual will become the central point of coordination and accountability for our day-to-day marketing efforts.

Responsibilities include:

• Managing the marketing calendar, campaigns, promotions, and service launches for both practices
• Serving as the primary liaison between leadership, the internal team, and outside marketing partners
• Coordinating social media strategy, content creation, approvals, and scheduling
• Planning and executing email and SMS campaigns
• Managing website updates, blogs, promotional materials, and in-office signage
• Coordinating influencer relationships, community partnerships, events, and brand activations
• Ensuring all marketing is accurate, timely, on-brand, and aligned with current services and business priorities
• Tracking lead sources, inquiries, conversions, campaign results, and other key performance indicators
• Preparing performance reports and identifying opportunities for improvement
• Using patient feedback and frequently asked questions to strengthen marketing messages and content

Why This Role Is Unique

This is a marketing position built on firsthand knowledge of the patient experience.

Rather than marketing the practices from a distance, this individual will learn what our patients need, what questions they ask, what influences their decisions, and what makes their experience exceptional. That understanding will allow them to develop more accurate, relevant, and effective marketing for both brands.

The role offers hands-on experience across patient engagement, sales, digital marketing, content development, agency coordination, events, partnerships, analytics, and business growth.

Who Will Thrive in This Role

The ideal candidate:

• Has marketing experience or a strong foundation in digital marketing, social media, content, or campaign coordination
• Enjoys working with people and is comfortable discussing services, pricing, and next steps with patients
• Is creative, curious, and eager to understand both the patient and business sides of marketing
• Can balance patient-facing, operational, and marketing responsibilities
• Is highly organized and able to manage multiple projects, priorities, and deadlines
• Takes initiative, follows through, and understands how their work contributes to shared team and practice goals
• Values both creativity and the use of data to evaluate and improve marketing efforts
• Communicates professionally with patients, practitioners, team members, leadership, and outside partners
• Is dependable, detail-oriented, collaborative, and able to learn quickly

Qualifications

• Two or more years of experience in marketing, digital marketing, social media, content coordination, patient coordination, sales, or a related field
• Previous experience coordinating campaigns, content, promotions, or digital communications
• Strong written, verbal, organizational, and project-management skills
• Experience with customer service, lead follow-up, consultative sales, or relationship-based sales
• Comfort using CRM systems, email marketing tools, social media platforms, and other digital systems
• Experience with Canva, website platforms, content creation, photography, or video is a plus
• Experience in healthcare, aesthetics, beauty, wellness, hospitality, or another premium service environment is preferred but not required
• High school diploma or equivalent required; associate’s or bachelor’s degree preferred

Work Environment

This is a full-time, in-office position based at our Atlanta practice in the Perimeter area.

Because our marketing is closely connected to patient conversations, consultations, clinical services, promotions, and the overall in-office experience, this individual must be present and actively engaged in the daily operations of both practices.

Occasional evening or weekend availability may be required for events, promotions, content creation, or other practice initiatives.

This position reports directly to the Vice President of Operations and works closely with practice leadership, practitioners, team members, and outside marketing partners.

Growth Opportunity

This position offers the opportunity to develop into a larger marketing leadership role as the individual gains deeper knowledge of both brands and demonstrates the ability to independently manage campaigns, partnerships, marketing strategy, analytics, and performance.

The successful candidate will have the opportunity to make a meaningful contribution to the growth and direction of two established and evolving healthcare brands.

Compensation and Benefits

Starting salary: $55,000, plus monthly team performance bonus

During the initial patient experience and business immersion phase, the position will participate in the practice’s monthly team bonus program. Bonuses are based on shared practice goals and overall team performance rather than individual production.

Once the individual demonstrates proficiency in both practices and assumes primary responsibility for the day-to-day coordination and execution of our marketing efforts, the base salary will increase to $65,000 and the position will transition to a quarterly team performance bonus structure.

The transition will be based on demonstrated readiness rather than a predetermined date. Readiness will include a strong understanding of our services, patients, sales process, systems, and brands, as well as the ability to independently coordinate campaigns, content, communications, outside partners, timelines, and performance reporting.

We are a highly collaborative, team-oriented organization. Success in this role is measured by how effectively the individual supports the practices, contributes to shared goals, and helps the entire team succeed.

Benefits include:

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Employee treatment and wellness benefits
• Professional growth and development opportunities

Our Culture

Our guiding values are simple: Listen. Care. Serve.

We are committed to doing the right thing for the patient every time. We are looking for someone who shares that commitment and understands that exceptional patient care, strong operations, thoughtful marketing, and business growth are all connected.

How to Apply

Please email your resume and cover letter to teammember@wifh.com.

In your cover letter, tell us why you are interested in a role that combines marketing ownership with a hands-on understanding of the patient experience, sales process, and daily operations of the practices.

Position: Medical Aesthetician
Location: Atlanta, GA (Perimeter Area)

Position Summary

WIFH would like to partner with an experienced Medical Aesthetician with a passion for helping patients achieve his/her skincare goals. As a Medical Aesthetician, you will be expected to maintain expert-level knowledge of WIFH’s entire portfolio of skincare products and procedures. You will be responsible for performing an array of aesthetic treatments including but not limited to; microneedling, dermaplaning, Oxygen Facial, HydraFacial, IPL, PRP treatments and chemical peels. In addition, you will conduct consultation appointments, close consultations and cross sell when appropriate. This position is a full-time position and reports directly to Dr. Paul Cox.

Responsibilities

• Provides patients with microneedling, IPL, HydraFacial and other aesthetic treatments.
• Establish and maintain rapport with patients.
• Conduct skincare consultations – evaluate each patient’s skin concerns and recommend the most effective treatment and products to meet patient’s individual needs.
• Continually educate patients on aesthetic advancements and medspa offerings.
• Capture before and after photos.
• Maintain all Spa equipment to standard, ensure Spa rooms are maintained and properly sanitized.
• Maintain detailed records within the company’s EMR (PatientNOW).
• Participate in internal/external training meetings.
• Maintain license and training.

Qualifications

• Licensed Aesthetician
• Minimum 5 years’ experience in medical aesthetics
• Strong customer service experience
• Friendly and energetic attitude with great interpersonal goals
• Ability to prioritize and manage multiple tasks simultaneously
• Ability to be a self-starter and be goal, detail and team oriented
• Well-organized with effective time and workload/activity-management skills

Please email your resume to teammember@wifh.com

Position: Cosmetic Injector (RN/NP/PA)

Location: Atlanta, GA (Perimeter Area)

Position Summary

WIFH would like to partner with an experienced RN/NP/PA Cosmetic Injector. As a Cosmetic Injector you will be responsible for conducting consultation appointments, closing consultations and performing various neurotoxin and dermal filler treatments. Experience with other aesthetic treatments is a plus. This position is a full-time position and reports directly to Dr. Paul Cox.

Responsibilities

• Perform various neurotoxin and dermal filler injections (Allergan and Galderma)
• Conduct consultations – analyze and evaluate each patient’s personal needs in order to recommend the most effective treatment to meet his/her expectations
• Perform other aesthetic treatments and services where skilled and licensed
• Maintain detailed medical records within the organization’s EMR (PatientNOW)
• Capture before and after photos
• Maintain all equipment to standard, ensure treatment rooms are maintained
• Participate in internal/external training meetings
• Maintain license and CME training

Qualifications

• RN license, Master of Science in Nursing or certification from an accredited Physician Assistant program is preferred
• Must have experience working with Allergan and Galderma products
• 2+ years injecting experience
• Required minimum state licensure and certification
• Current BLS
• Friendly and energetic attitude with great interpersonal skills
• Excellent verbal, written and communication skills
• Ability to prioritize and manage multiple tasks simultaneously
• Ability to be a self-starter and be goal, detail and team oriented
• Well-organized with effective time and workload/activity-management skills

Please email your resume to teammember@wifh.com

Position: Medical Assistant / Spa Attendant

Location: Atlanta, GA (Perimeter Area)

Position Summary

As a Medical Assistant you will work closely with the clinical team in a support capacity. The Medical Assistant’s primary function involves supporting all activities of the clinician team – including but not limited to – turning over rooms, stocking supplies and charting medications. The Medical Assistant will also assist the physicians, physician assistants and nurse practitioners with in-office procedures and follow up care. Qualified candidates will have computer competency, excellent verbal communication skills and bedside manner. Experience with PatientNOW EMR is a plus.

Responsibilities

• Prep all exam rooms for daily procedures and examinations, turnover rooms between patients and restock as needed/daily
• Directing patients to treatment rooms and providing pre-procedural instructions
• Send in electronic prescriptions for patients as needed and as instructed by Dr. Cox, PA or NP
• Assist with in-office procedures, sterilization of instruments and record keeping
• Mix all cosmetic injectables
• Apply topical anesthetic for procedures
• Perform phlebotomy
• Record vitals
• Process instruments throughout the day as needed: autoclave, pack, clean, restock rooms
• Take photos of all skin care, injectable, pre-operative, post-operative, and follow up patients
• Other administrative and support duties as assigned

Qualifications

• Medical Assistant Certification
• Strong customer service experience
• Friendly and energetic attitude with great interpersonal goals
• Ability to prioritize and manage multiple tasks simultaneously
• Ability to be a self-starter, being goal, detail and team oriented
• Well-organized with effective time and workload/activity-management skills

Please email your resume to teammember@wifh.com

Position: Patient Care Coordinator

Location: Atlanta, GA (Perimeter Area)

Position Summary

Our Patient Care Coordinator are crucial to the success of our organization. Functioning in a patient facing role, the Patient Care Coordinator are accountable for delivering the first impression of the practice. This role is largely customer service and public relations oriented. Working in a support capacity, a Patient Care Coordinators’ primary responsibility is maintaining patient logistics in the practice. The Patient Care Coordinator ensures a welcoming and calm environment for both patients and team members. In addition, the Patient Care Coordinator serves the Clinical team by providing patient-related support. As a member of the Operations team, the Patient Care Coordinators are responsible for seamless execution of office policies and procedures. This position reports directly to the Director of Operations.

Responsibilities

• Delivers superior customer service to patients
• Establishes rapport with new and existing patients
• Serves patients by greeting them, check-in and check-out, scheduling and answering questions about products and procedures
• Optimizes provider time and treatment room utilization by scheduling appointments in person, through email and over the phone
• Creates invoices and quotes, transacts and post payments and maintains patient balances and accounts
• Maintains detailed records within the company’s patient management software pertaining to patient procedures, outcomes and other medical information
• Manages patient logistics. Keeps patient appointments on schedule by notifying providers of arrival, managing service delays and reviewing services received vs scheduled
• Educates patients on products and services offered
• Maintains appearance of the reception area and patient traffic areas
• Other administrative and support duties as assigned

Qualifications

• 1-3+ years of customer service experience
• 1-3+ years of sales and/or sales support experience
• Friendly and energetic attitude with great interpersonal skills
• Excellent verbal, written and communication skills
• Ability to prioritize and manage multiple tasks simultaneously
• Ability to be a self-starter, goal, detail and team oriented and solution oriented
• Well-organized with effective time and workload/activity-management skills

Please email your resume to teammember@wifh.com